Returns Policy

At Bedam Leisure, we want you to be completely satisfied with your purchase. If you are not happy with your order, please read our returns policy below.

Your Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. You then have a further 14 days to return the item(s) to us.

Eligibility for Returns

To be eligible for a return, items must be:

Unused and in their original condition
In the original packaging
Accompanied by proof of purchase (order confirmation or receipt)

The following items are non-returnable:

Items that have been fitted, used, or modified
Perishable or hygiene-sensitive products once opened
Custom-made or special-order parts
Items marked as non-returnable at the time of purchase

How to Return an Item

To initiate a return, please contact us within 14 days of receiving your order:

Email: [your email address]
Phone: [your phone number]

Please include your order number, the item(s) you wish to return, and the reason for the return. We will provide you with a returns authorisation and instructions on how to send the item back.

Return Postage

Unless the item is faulty or incorrectly supplied, the cost of return postage is the responsibility of the customer. We recommend using a tracked and insured service, as we cannot accept responsibility for items lost or damaged in transit.

Refunds

Once we have received and inspected the returned item(s), we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 14 days of receiving the return.

Please note that original delivery charges are non-refundable unless the item is faulty or incorrectly supplied.

Faulty or Incorrect Items

If you have received a faulty, damaged, or incorrect item, please contact us within 30 days of receipt. We will arrange a replacement or full refund, including any return postage costs, at no charge to you.

Warranty Claims

Some products may be covered by a manufacturer's warranty. Please contact us if you believe your item is covered and we will advise on the appropriate process.