Refund policy

Returns and Refund Policy

 

Last updated: April 2026

 

Your Statutory Rights

 

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason. Under the Consumer Rights Act 2015, you also have the right to a full refund if goods are faulty, not as described, or not fit for purpose. Nothing in this policy affects your statutory rights.

 

Our Returns Policy

 

In addition to your statutory rights, Bedam Leisure offers a 30-day return window. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your item.

 

To be eligible for a return, the item must be unused and in its original condition and packaging, with all components included.

 

How to Start a Return

 

To start a return, please contact us at info@bedamleisure.co.uk or call us on 07564 101139. Once your return is authorised, we will provide you with a prepaid return shipping label and instructions on how to send your item back to us.

 

Returns should be sent to:

Bedam Leisure Ltd

Office 13, Business Centre

Boundary Road

Lytham Saint Annes

FY8 5LT

 

Items returned without prior authorisation will not be accepted.

 

Refunds

 

Once we receive and inspect your returned item, we will notify you of the outcome. If your return is approved, your refund will be processed to your original payment method within 14 calendar days of us receiving the returned goods. Your original delivery charge will also be refunded.

 

If you are cancelling under the Consumer Contracts Regulations 2013, you are responsible for the cost of returning the item to us unless the item is faulty or not as described, in which case we will cover return postage costs.

 

Non-Returnable Items

 

The following items cannot be returned unless faulty or not as described:

• Items that have been installed, modified, or used
• - Items specifically ordered or cut to size
• - Items that have been damaged after delivery through no fault of Bedam Leisure

Faulty or Damaged Items

 

Please inspect your order on receipt. If your item arrives damaged, defective, or incorrect, contact us immediately at info@bedamleisure.co.uk with photos of the issue. We will arrange collection at no cost to you and send a replacement or issue a full refund.

 

Under the Consumer Rights Act 2015, if a fault appears within 30 days of purchase, you are entitled to a full refund. Between 30 days and 6 months, we will offer a repair or replacement in the first instance.

 

Contact Us

 

Email: info@bedamleisure.co.uk

Phone: 07564 101139 (Monday to Friday, 9am to 5pm)

Address: Bedam Leisure Ltd, Office 13, Business Centre, Boundary Road, Lytham Saint Annes, FY8 5LT

 

Customers in the European Union / EEA - Right of Withdrawal

 

If you are a consumer in the EU/EEA, you have the right to cancel (withdraw from) your order within 14 days without giving any reason. This is in addition to, and separate from, the voluntary 30-day return window described above.

 

Withdrawal period: The 14-day period runs from the day on which you (or someone you nominate) receive the goods. Where your order is delivered in separate parts, it runs from the day you receive the last item.

 

How to withdraw: To exercise the right, tell us of your decision by a clear statement by email to info@bedamleisure.co.uk or by post to Bedam Leisure Ltd, Office 13, Business Centre, Boundary Road, Lytham Saint Annes, FY8 5LT. You may use the model withdrawal form below, but you do not have to. To meet the deadline it is enough to send your communication before the 14-day period ends.

 

Effect of withdrawal: If you withdraw, we will reimburse all payments received from you, including the standard delivery cost (except any extra cost arising from your choosing a delivery type more expensive than our standard option). We will make the reimbursement within 14 days of the day we are informed of your decision, using the same means of payment you used, at no fee to you. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them, whichever is earliest.

 

Returning the goods: You must send the goods back to the address above without undue delay and in any event within 14 days of telling us you wish to withdraw. You will bear the direct cost of returning the goods. You are liable only for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning.

 

Exceptions: The right of withdrawal does not apply to certain goods, including items made to your specification or clearly personalised or cut to size, and sealed goods which are not suitable for return for health or hygiene reasons if they have been unsealed after delivery.

 

Model Withdrawal Form

 

(Complete and return this form only if you wish to withdraw from the contract.)

 

To: Bedam Leisure Ltd, Office 13, Business Centre, Boundary Road, Lytham Saint Annes, FY8 5LT, United Kingdom - Email: info@bedamleisure.co.uk

 

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

 

Ordered on / received on: __________________________

 

Name of consumer(s): __________________________

 

Address of consumer(s): __________________________

 

Signature of consumer(s) (only if this form is notified on paper): __________________________

 

Date: __________________________